Page History

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1. Information Overload
   
   1. Garage Analogy - We start with good intentions and then we have mess.
   2. Might Use it in the Future - And yes this is true, but even worse than items in garage, information is unique and not always replaceable.
   3. Information Grows Organically - That's the challenge, things move.
   4. Multiply with a Team - People have different views, somebody moves your stuff, only you know where your things are and sometimes you forget.
2. Key Requirements and Recommended Solution
   
   1. Easy to Use
   2. Confluence - Special Non-profit license, Enterprise Class (secure, scalable, easy to upgrade, easy to backup and restore, ect...), Editor that actually works.
3. Knowledge Management in Action
   
   1. Let's Make a Movie - Use sample site
   2. Editing - Easy WYSIWYG, Collaboration, History, Comments, Macro Table of Contents.
   3. Smart Links - Shows organic growth, don't need to have it right the first time.
   4. Searching - Looks inside of attachments too, tags.
   5. Permissions - Directors looking at business cases and budgets.
   6. Online Drawings - Gliffy.
   7. Lough and Barnes - Demonstrate how Lough and Barnes is using the wiki.
4. More Feature Highlights (this slide is for takeaway only, do not discuss items unless asked)
   
   1. Includes - include often used information in multiple documents but modify in one place
   2. Email Notifications - ...
   3. Attachments - search-able, drag and drop to upload
   4. Dynamic Menu
   5. Workflow
   6. Sortable Tables
   7. Image Galleries
   8. Segregation of Spaces (Sites)
   9. Macros - Show and Hide Content, Annotations, Attachment List, ect...
   10. Support for Analytics integration
   11. Custom Look and Feel
   12. Customizable Code
   13. Integration Atlassian Family of Products (Notably Crowd and JIRA)
5. Try It Yourself
   
   1. URL
   2. Accounts
   3. Resets - every two days

Knowledge Management as a Service

1. Target Audience
   1. Non-Profits
   2. Sensitive Information - Target for 2014 to meet PCI and privacy (put industry compliance here) compliance.
2. Service Offering
   
   1. Support - backups, upgrades, ect...
   2. Training - Initial setup of accounts and training.
   3. Adoption - Harder than it sounds
   4. Guidelines - Recommended guidelines documentation standard guidelines and advanced functions to zoom in on custom to the organization
   5. Branding - General branding (logo, colours) provided for free. Advanced branding through consulting services.
   6. Integration - Through consulting services.
3. Pricing Model
   
   1. Confluence OnDemand Costs
   2. Based on Users - Generally based on users, will offer better pricing for 16 and over.
   3. Additional Packaged Services - Once a server is offered it can run Web Server, WordPress, Application Servers, Database.
   4. Pricing Evaluated Per Client - might need high availability, additional disk space beyond 15 GB (note Atlassian max is 25GB with $1 per additional GB per month), integration etc...